01Services · Returns handling
Returns are no longer a bottleneck. Quick inspection, tidy restocking.
Receive, inspect and process returned goods.
Onflow receives returns from carriers, inspects each product, classifies it and updates inventory so qualified goods can be resold as soon as possible.
- 13
- Carriers
- 98.9 %
- Orders meeting marketplace SLA
- 300
- Active customers
Figures published by Onflow as of June 2026.
02Challenges
Onflow helps you solve returns problems
- 01
Returns arrive slowly with unknown condition
You don't know which orders have reached the warehouse or whether goods are intact or damaged
- 02
Inventory stuck in limbo
Goods are still sellable but not restocked, so they cannot go back on sales channels
- 03
Hard to reconcile with carriers
No evidence when disputing missing or wrong returns
- 04
Manual processing takes staff time
Classifying, photographing and logging each order takes a lot of time
03Solutions
Returns handling solutions from Onflow
- 01
Receive by waybill
Scan the waybill when goods reach the warehouse and match it immediately with the original order in the system.
- 02
Inspect and classify
Inspect each product: intact, needs reprocessing, or failed.
- 03
Restock for resale
Qualified goods return to available stock and sync to sales channels.
- 04
Save photos, record condition
Provides evidence for reconciliation and disputes with carriers.
- 05
Returns reports
Track return rate and return reasons by channel and by product.
04Process
Returns handling process
- Step 1
Receiving
Receive goods from the carrier and scan the waybill.
- Step 2
Inspect
Open the parcel, check condition and match it with the original order.
- Step 3
Classify
Separate sellable goods, goods needing reprocessing and failed goods.
- Step 4
Update inventory
Restock and sync inventory to sales channels.
See also: Transport Management (TMS) · Warehouse Management (WMS)
05Contact
Connect with us now
Onflow will analyze the potential and propose a solution that suits you.
Hotline 028 3636 6941
